NDL Mobile Working Survey: greater efficiencies and enhanced services Efficiency gains and service improvements are the key benefits of mobile working, according to a survey conducted by NDL with Public Sector Forums. The Mobile Working Report also highlights the greater return on investment if mobile projects are run and managed at a corporate level, rather than through point-to-point solutions. NDL specialises in the development and deployment of integration and mobile technology for the public sector. This is the fifth year the company has conducted a survey into the role of CRM, integration and mobility in transforming service delivery in local government. Now, with a rapid growth in its use, mobile working warrants a separate report. The survey shows that the vast majority of local authorities across the UK are not yet benefiting fully from the reduced costs, increased efficiency and faster processing times that mobile working delivers. However take up – and the subsequent benefits – are predicted to grow dramatically over the next three years. To read the survey in full, download it below.
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